ISO Certification

Jaramogi Oginga Odinga Teaching and Referral Hospital (JOOTRH) is committed to upholding the highest standards of quality and safety in healthcare delivery. In line with this commitment, JOOTRH has embarked on a comprehensive journey towards ISO certification, marked by key engagements with the Kenya Bureau of Standards (KEBS).

ISO 9001: Enhancing Overall Quality Management

JOOTRH is actively pursuing ISO 9001 certification for its overarching Quality Management System (QMS). This certification demonstrates our dedication to consistently providing services that meet patient and regulatory requirements, and to continually improve patient satisfaction through the effective application of the system.

For a Level 6A facility in Kenya, achieving ISO 9001 certification signifies a robust commitment to:

• Standardized Processes: Implementing uniform and efficient processes across all departments, from patient admission to discharge.
• Patient-Centric Approach: Placing the patient at the core of all operations.
• Risk Management: Identifying and mitigating potential risks to patient safety and service quality.
• Continuous Improvement: Establishing a framework for ongoing evaluation and enhancement of all services.
• Regulatory Compliance: Ensuring adherence to national health regulations and standards.
• Operational Efficiency: Optimizing resource utilization and reducing waste.

As a Semi-Autonomous Government Agency, JOOTRH’s pursuit of ISO 9001 underscores our dedication to providing exceptional care. Over the past three months, we have already made significant strides, notably by increasing drug availability from 30% to 80%.

ISO 15189: Elevating Laboratory Services

JOOTRH has taken a significant step in upgrading its ISO 15189:2012 standard certification for medical laboratory services to the newer ISO 15189:2022 standard. Our laboratory was initially accredited in 2018 through a successful partnership with Global Implementation Solution (GIS), which facilitated its accreditation with KENAS (Kenya National Accreditation Service).

The laboratory is currently accredited in the following scope:

• Basic Laboratory
• Hematology – Full Hemogram
• Microbiology – GeneXpert, AAFB Microscopy
• Parasitology – Malaria Microscopy

In March 2025, the laboratory successfully confirmed its Quality Management System’s adherence to the ISO 15189:2022 version. We are actively looking forward to expanding the scope of our accreditation to include microbiology culture and sensitivity, histology, and related disciplines.

By vigorously pursuing and maintaining ISO certifications, JOOTRH is embarking on a transformative phase, assuring continuous improvement in healthcare delivery, excellent clinical outcomes, and the highest standards of quality and safety for all our patients.